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Bozorli Support
We help with orders, payments, delivery, account access, and data requests. The only verified channel today is email.
Only verified contact channels are published here. Phone, Telegram, and office address are omitted until the owner officially confirms them.
Email support@bozorli.uzIf your email app did not open, write to support@bozorli.uz
How to contact us
Email support@bozorli.uz. If no email app is configured, copy the address and send from any mail service.
- include your account phone number;
- order id if applicable;
- a short description of the issue;
- app version and device if known;
- never send passwords, OTP codes, or full card details.
Security warning
Bozorli support never asks for passwords or OTP codes. Do not email full card details. If someone claiming to be support asks for secrets, do not reply and tell us.
Order issues
Check status in the app. If a product is unavailable, a price changed, or status seems stuck, email support with the order id.
Payment issues
For pending or failed payments, wait for status updates and retry in the app if needed. If you were charged without confirmation, contact us with order id and payment time — without full card data.
Delivery issues
Confirm address and contacts. For delays or incorrect delivery, include the order id. Timing and coverage depend on the store and operational limits.
Login / OTP issues
Check phone format (+998…), connectivity, and SMS spam. Never share OTP. If login still fails, email support@bozorli.uz with that phone number.
Account deletion
In the app: Profile → delete account and confirm.
After deletion, sessions are revoked; profile, addresses, avatar, and push data are removed or anonymized; order/payment records may be retained for accounting, disputes, or legal duties.
Without app access, email support@bozorli.uz with a deletion request and account phone number.
Privacy requests
For access, correction, or other data requests, email support@bozorli.uz and review the Privacy Policy.
Helpful request information
Share app version (Profile), device model, and OS when you can. It speeds up triage but is not required for a first message.
FAQ
How do I place an order?
Choose a store, add items to the cart, set an address, pick an available payment method, and confirm in the app.
How do I check order status?
Open Orders in the app. Status updates there; push notifications may add alerts.
What if a product is unavailable?
Availability can change. If an item is unavailable after checkout, the store or support may offer a replacement or partial cancellation.
What if the price changes?
Prices may update before confirmation. Use the checkout total. If a charge looks wrong, email support with the order id.
Payment pending or failed?
Wait for status updates or retry payment. For disputed charges, contact support and, if needed, the payment provider — do not email full card details.
Can I cancel an order?
It depends on status. Early stages are more often cancellable; in-delivery orders may need support.
Changing delivery address?
Before checkout — in saved addresses or the address step. After checkout, changes may be impossible; contact support as soon as possible.
Login/OTP problems?
Check number, network, and SMS. Never share the code. If it continues — support@bozorli.uz.
Notification problems?
Check system and in-app notification permission and that you are signed in.
How do I delete my account?
In-app via Profile, or email support@bozorli.uz if you cannot sign in. See Account deletion and the Privacy Policy.
How do I report a privacy concern?
Email support@bozorli.uz marked as privacy-related and describe the request without secrets or card data.